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Maintain partner structures and effective detail history

Procedure​

  1. Open the partner and its Counterparties link. Use one partner with several legal counterparties for a holding, or separate child partners under a parent for a retail chain.
  2. Select the counterparty type that corresponds to the actual entity; review the fields shown for that type. For a branch, link the head counterparty and the actual branch address/details.
  3. Open the current-value or effective-date link beside a historical detail and add the new value with its effective date rather than overwriting history without review.
  4. For address history, inspect the address type’s dialog-only editing and change-history tracking settings; use the address-history dialog.
  5. Open the partner-profile report and contact reports, and verify parent/child and legal-entity links. Compare a new and older document printout after an effective-dated change.

See also: Create manual and rule-based customer or item segments, Record interactions and plan customer follow-up.